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PROGRAM MANAGEMENT
I have worked with bChannels through the whole outsource implementation. They have become an invaluable and trusted partner who have substantially improved the quality and timeliness of the service we give to our partners, resulting in a big uptick in partner satisfaction, together with reduced cost to Cisco.
- David Van Diggelen, Global CSPP Cisco
LOCATIONS COVERED
NAM, EMEA, LATAM, APAC
WHO & WHAT
The Cisco Services Partner Program drives more than $10 billion in annual revenues. bChannels runs this program for Cisco end-to-end, with a specialist team based in the North America office.
New ISV Partners Recruited
HOW
We undertook an intitial review to optimize partner experience and to reduce cost.
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We deployed a team of specialists to take over all aspects of program management.
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We run the program, liaising closely with Cisco stakeholders in each region.
CAMPAIGN RESULTS
Cost Reduction As A Result Of The Outsource
35%
50%
Redecution In Process Time For Partner Payments
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